Terms & Conditions

Warranty Policy

All sales are final. Suntronics Technologies Inc  provides a one (1) year limited warranty that all Suntronics Technologies Inc. product(s) sold will be free of defects in manufacturing, or in material and/or workmanship and will perform as per the manufactures original specifications when the product(s) is used under normal working conditions, the use is not abusive and the product has been properly maintained. Any damage to Suntronics Technologies Inc  product(s) as a result of misuse, abuse, neglect, an accident, improper installation, fire, water, repairs by persons other than the manufacturer will void this warranty. The warranty period will be (one) 1 year from the purchase date. The warranty is non- transferable and will be provided only to the original purchaser. The customer is expected to be able to provide proof of purchase at the time a warranty claim is made. All returns of product(s) will be addressed as per Suntronics Technologies Inc Return Policy.

 

Return Policy

Suntronics Technologies Inc. will provide a replacement or repair as per the following guidelines below.

1. If Customer finds that  Suntronics Technologies Inc product(s) is defective within the first ninety (90) days of retail purchase, then Suntronics Technologies Inc. will provide a replacement unit at no cost to the customer. 

2. If Customer finds Suntronics Technologies Inc product defective after ninety (90) days of retail purchase, then Suntronics Technologies Inc will repair the product at no cost to the customer. If repairs not possible, Suntronics Technologies Inc will replace the product.

3. The Customer shall be responsible for returning defective Suntronics Technologies IncC product(s) to Suntronics Technologies Inc at its Greensboro, NC location, transportation charge prepaid and the product(s) will be replaced or repaired and returned at no charge only pursuant to this warranty. The customer must call first to receive a RMA (Return Material Authorization) prior to returning any product.

4. Shipping fees will be added and charged to ALL international orders or replacements delivered outside the U.S.

THIS CONSTITUTES THE SOLE WARRANTY MADE BY SUNTRONICS TECHNOLOGIES INC. EITHER EXPRESSED OR IMPLIED. THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED WHICH EXTEND BEYOND THE FACE HEREOF, HEREIN, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SUNTRONICS TECHNOLOGIES INC BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES AND DISTRIBUTOR'S REMEDIES SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF NONCONFORMING UNITS OR PARTS.