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FAQ

Common Questions About Business

How to contact us?

Email: swifthitch@sun-tronics.com

Phone: 617-600-8282


Where to purchase Swift Hitch products?

Email order (Dealer): admin@sun-tronics.com

Phone order: 617-600-8282

Amazon US Marketplace:  Swift Hitch Storefront

Website: http://www.swifthitch.com


 What is your return policy?

30 days money back guaranteed. 90 days replacement. Receipt presentation is required. Return Address: 200 Centreport Drive, Suite 365, Greensboro, NC 27409

More Information Please Check here


What is your RMA policy?

1 Year Warranty. Call or write an email to request RMA service, we issue an RMA# and send the replaced products with a return label included. Unauthorized disassemble or improper usage will break the RMA term. Technical support is still provided for the product out of warranty, the incurred cost will be applied.

More Information Please Check Here

 

Common Questions About Products

About the application cases:

Which product package would allow me to view horses inside the trailer while traveling and have a backup safety camera?

If you want to view horses via smartphone, SH04 is the choice. If you want a dedicated monitor, SH02D is the choice. If your horse trailer does not have WiFi or Bluetooth build in, SH01 can be the choice as well. 

 

About Swift Hitch SH04:

What is the camera length for the sh04 including the antenna with it pointing up?

Camera length of SH04 is about 90mm, the antenna is about 60mm, total length will be 150mm. 

 

What is the STA mode for Swift Hitch SH04?

SH04 works as the device having the capability to connect to the Internet via a router.

 

What is the AP mode for Swift Hitch SH04?

SH04 works as the device allowing a smartphone to be linked directly.

 

About Swift Hitch SH02D:

If mount camera SH02D on the bumper of my travel trailer, that is about 50 feet to the dash on the truck where the monitor will be. Will camera transmit through the truck and trailer to the monitor?

If travel trailer is made of aluminum, the extended antenna could help to bypass the obstacle between. If made of fiberglass, original camera included in the box is good enough to cover that distance. Camera with the extended antenna could be found here. 

 
About Accessory & Replaced Parts:

What is the part number for the J-hook accessory? Are there any other parts needed to use it with the J-hook?

The camera has universal 1/4 hole under the housing, which can screw up J-hook type accessory after unscrewing the camera base. We do not sell J-Hook now, but we have an extension pole to sell online. Below is the link for your reference.  https://swifthitch.com/products/ep01-camera-extension-pole. In order to use J-Hook, you do not need other parts from us. 

 
How do I replace the camera battery by myself, for example, for the SH01 camera system?

There are two types of camera battery, one is the old type which needs soldering, another is the new type which can be plugged in. Below is the youtube instruction for the SH01 camera.