FAQ
Common Questions About Business
How to contact us?
Email: swifthitch@sun-tronics.com
Phone: 617-600-8282
Where to purchase Swift Hitch products?
Email order (Dealer): admin@sun-tronics.com
Phone order: 617-600-8282
Amazon US Marketplace: Swift Hitch Storefront
Website: http://www.swifthitch.com
What is your return policy?
30 days money back guaranteed. 90 days replacement. Receipt presentation is required. Return Address: 2376 Hickswood Rd. Suite 103, High Point, NC 27265
More Information Please Check here
What is your RMA policy?
1 Year Warranty. Call or write an email to request RMA service, we issue an RMA# and send the replaced products with a return label included. Unauthorized disassemble or improper usage will break the RMA term. Technical support is still provided for the product out of warranty, the incurred cost will be applied.
More Information Please Check Here
Common Questions About Products
About the application cases:
Which product package would allow me to view horses inside the trailer while traveling and have a backup safety camera?
If you want to view horses via smartphone, SH04 is the choice. If you want a dedicated monitor, SH02D is the choice. If your horse trailer does not have WiFi or Bluetooth build in, SH01 can be the choice as well.
About Swift Hitch SH04:
What is the camera length for the sh04 including the antenna with it pointing up?
Camera length of SH04 is about 90mm, the antenna is about 60mm, total length will be 150mm.
What is the STA mode for Swift Hitch SH04?
SH04 works as the device having the capability to connect to the Internet via a router.
What is the AP mode for Swift Hitch SH04?
SH04 works as the device allowing a smartphone to be linked directly.
How to change Swift Hitch SH04 camera battery?
If mount camera SH02D on the bumper of my travel trailer, that is about 50 feet to the dash on the truck where the monitor will be. Will camera transmit through the truck and trailer to the monitor?
If travel trailer is made of aluminum, the extended antenna could help to bypass the obstacle between. If made of fiberglass, original camera included in the box is good enough to cover that distance. Camera with the extended antenna could be found here.
What is the part number for the J-hook accessory? Are there any other parts needed to use it with the J-hook?
The camera has universal 1/4 hole under the housing, which can screw up J-hook type accessory after unscrewing the camera base. We do not sell J-Hook now, but we have an extension pole to sell online. Below is the link for your reference. https://swifthitch.com/products/ep01-camera-extension-pole. In order to use J-Hook, you do not need other parts from us.
Camera Compatibility & Troubleshooting
Can I use an SH02D-EC-Frq3 expansion camera with my SH10D system?
No. The SH02D-EC-Frq3 expansion camera is designed for the SH02D/SH03D digital monitor system. It is not compatible with the SH10D system. Please confirm your monitor model before purchasing an additional camera.
Is the SH03D an alternative if I need two cameras?
The SH03D is a two-camera system. However, its monitor size and mounting arrangement differ from the SH10D. Please check these details before choosing it as an alternative. Contact support if you need help selecting a system.
My camera works while plugged in but turns off when unplugged. Does it need a new battery?
This symptom may indicate that the battery is no longer holding a charge, but further checks are needed before confirming the cause. Please send support your camera model, approximate purchase date, and a description of the indicator lights while charging and after disconnecting power.
How do I replace the battery in an SH01 camera?
SH01 cameras have different battery connections depending on the version. Older versions require soldering; newer versions use a plug-in connection. Please confirm your camera version and the correct replacement battery before ordering.
Watch the SH01 battery replacement video
If you are unsure which version you have or how to proceed, contact support before disassembling the camera.
What information should I provide if my camera loses colour, has poor picture quality, or has a night-vision problem?
Please email swifthitch@sun-tronics.com with:
- Your camera and monitor model numbers.
- A clear photo of the product label, including any serial number.
- Photos or a short video showing the problem, including footage in bright daylight.
- Whether the problem occurs during the day, at night, or both.
- Your purchase date, seller, and order number or receipt, if available.
If you no longer have your purchase records, let us know your approximate purchase date. Support will review the information and advise on the next troubleshooting steps.